FAQ and troubleshooting
Do I need Shopify Plus or Shopify B2B?
Section titled “Do I need Shopify Plus or Shopify B2B?”No. BulkRules works on every Shopify plan, with customer tags or with Shopify B2B companies.
Messages don’t show in the cart
Section titled “Messages don’t show in the cart”Switch on the Wholesale rule messages app embed in Online Store → Themes → Customize → App embeds, then save.
A rule doesn’t apply to a customer
Section titled “A rule doesn’t apply to a customer”Check that the customer is signed in and has the exact tag used in the rule. Guests never match Customers with tags.
Why does checkout stop an order the cart allowed?
Section titled “Why does checkout stop an order the cart allowed?”Checkout is the final check and uses the latest cart. Usually the cart changed in another tab, or a rule was edited after the cart page loaded. Refresh the cart.
How many rules can I have?
Section titled “How many rules can I have?”The Free plan includes 2 active rules. Pro has unlimited rules and the quick order form.
What happens if I uninstall?
Section titled “What happens if I uninstall?”The checkout check and cart messages stop. Your products and theme files are not changed.
Still stuck? Email support@storewrights.com.